OUR PEOPLE
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ALEX GRAHAM
Partner
Alex Graham
Alex is an expert in all things Operating Model and Organisational Design – he is a guest lecturer at Ashridge-Hult Business School where he teaches Operating Model design.
Alex has 15 years’ experience of working with global Oil & Gas majors and the UK water industry, He has worked with the majority of the UK’s water utilities, delivering the full range of consultancy services – from strategic transformations through to operational excellence performance improvement.
His hobbies include behavioural science (yes, really), and he was an accomplished brewer before having two young children who had very different ideas about what makes for a fun weekend.
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DEAN WHEELER
Partner
Dean Wheeler
Dean is our Operational Excellence guru. He previously worked in operations in industry for more than 20 years, where he developed a passion for driving business improvement.
He enjoys working with clients to solve complex problems and has worked across a range of sectors including several UK water companies, telecoms, infrastructure, postal, and warehousing & distribution.
When not at work Dean can generally be found cycling his way round the south east or cooking concoctions to keep his teenage family happy.
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VALENTINA HOLDEN
Associate Director
Valentina Holden
Valentina is our Customer Experience lead. Before joining Reson8, she held a wide variety of senior management and strategic transformation roles during 30+ years in industry and consulting.
Valentina passionately believes that superior customer experience leads to superior business performance, and she enjoys working with clients to improve and/or automate customer journeys and establish ongoing methods to assure CX and address the drivers of customer detraction.
When not at work Valentina can generally be found tending her vegetable garden or looking after her family, two dogs and three chickens.
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PAUL REYNOLDS
Consulting Team
Joe Teague
Joe has recently finished a master’s at Bristol University studying Innovation and Entrepreneurship. He has focused learning around design thinking within an agile capacity, aiming to achieve innovative solutions.
Joe enjoys challenges that overcome stakeholder pain points in the most effective and cohesive manner. He’s had prior experience in sports coaching and seeks to implement this skillset to improve client performance.
Joe regularly plays football with his team in Surrey whilst improving his golf abilities in the summer months.
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JOE TEAGUE
Consulting Team
Joe Teague
Joe enjoys challenges that overcome stakeholder pain points in the most effective and cohesive manner. He’s had prior experience in sports coaching and seeks to implement this skillset to improve client performance.
Joe regularly plays football with his team in Surrey whilst improving his golf abilities in the summer months.
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IAN BALFOUR
Consulting Team
Ian Balfour
Ian is passionate about operational excellence and getting the very best out of the teams he works with. Ian is Lean Blackbelt certified and a Lean Competency System accredited Trainer, Coach and Assessor who also attended The Royal Military Academy at Sandhurst., People-centric change and leadership development is at the heart of his approach to helping teams develop new ways of working.
Outside of work, Ian loves to spend time with his family and is an avid keep fit fan. He also s has a passion for football and is a season ticket holder at Aston Villa.
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JAMES DICKENS
Consulting Team
James Dickens
James has a strong interest in helping companies grow through accurate data and insightful reporting, enabling his clients clear access to their latest performance and putting data at the heart of their day to day decisions.
On a weekend James loves nothing better than firing up the BBQ and cooking low and slow.
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DOMINIC RAPSEY
Consulting Team
Dominic Rapsey
Dominic is an expert in Process Design/Improvement and Lean Thinking. He has experience in Manufacturing, Utilities and Financial Services and he has covered all aspects of Process Implementation from New Business areas to System Design to Operational Improvement.
Dominic is a Six Sigma Blackbelt who enjoys helping clients solve problems by really getting to grips with an organisation and working with the client to identify opportunities and efficiencies, and driving out effective measures for performance.
Dominic lives in Leicestershire with his family and enjoys running, bodyboarding and being a weekend football Dad.
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LIZZIE BROADBENT
Consulting Team
Lizzie Broadbent
Lizzie has extensive experience in the energy and utilities sectors, She spent nine years in general management roles at Shell, leading diverse, global teams in marketing and customer operations. Particular areas of focus are improving customer experience outcomes, building high-performing, inclusive teams and developing impactful leaders at all organisational levels.
Lizzie has a Masters in Behavioural Science from the London School of Economics and is a qualified coach. She is the co-founder of the behavioural science network, ‘Thank Goodness It’s Monday: Making Better Workplaces.’
In her spare time, Lizzie is a Trustee of UK Coaching. She enjoys a good glass of wine and a great exhibition, at the same time whenever possible.
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LYNDSEY TACKLEY-GOODMAN
Consulting Team
Lyndsey Tackley-Goodman
Lyndsey has spent most of her 25+year consultancy career delivering complex change, transformation and business performance improvement across multiple sector, including; Utilities, Oil & Gas and Financial Services.
Lyndsey is passionate about collaboration and the power of group innovation and accelerated decision-making. She is highly experienced in designing, facilitating and deploying collaborative working and events.
Lyndsey lives in Perthshire and loves long country walks with her beagle, particularly if there is a nice pub lunch at the end of it!
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FRANKIE BERNARD
Consulting Team
Frankie Bernard
Frankie is a Lean Six Sigma accredited Master Black belt who combined rigorous analyses and effective stakeholder and change management to deliver improved performance.
Frankie lives outside the New Forest, enjoying the country-side with her horse when not crafting gifts for friends and family.
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NICOLA KILPATRICK
Support Team
Nicola Kilpatrick
Nicola started her career as a programmer before moving into project management with one of the UK’s biggest broadcasters.
She is Reson8’s Finance Manager and looks after our accounts and invoicing.
In her spare time she volunteers in the local community and is responsible for a menagerie of dogs, chickens, sheep and bees (and three teenagers).